FAQs
What type of products does Natalie J & Co offer?
Natalie J & Co is a women’s boutique offering a curated selection of women’s clothing, fashion accessories, gift items, and specialty products. Our collections are designed to be stylish, wearable, and suitable for both everyday wear and special occasions.
Where do you ship?
We currently ship orders within the United States only. At this time, international shipping is not available.
How long does order processing take?
Orders are typically processed within 1–3 business days after payment has been successfully confirmed. Orders are not processed or shipped on Sundays or U.S. public holidays.
How long does shipping take?
Once an order has shipped, standard delivery usually takes 5–7 business days. Delivery times are estimates and may vary based on location, weather conditions, or carrier-related delays.
How can I track my order?
After your order ships, you will receive a shipping confirmation email that includes tracking information. You can use the provided tracking link to monitor your delivery status.
What is your return policy?
We accept return requests within 30 days of delivery, provided items are unused, unworn, and returned in their original condition with tags attached. Certain items, such as final sale or clearance products, may not be eligible for return. Please review our Refund & Returns Policy for full details.
Who is responsible for return shipping costs?
Customers are responsible for return shipping costs unless the item received was defective, damaged, or incorrect.
Do you offer exchanges?
Yes, exchanges may be available for a different size or color, depending on product availability. Please contact us before returning an item so we can assist with the exchange process.
What payment methods do you accept?
We accept secure online payments through trusted third-party payment providers. Available payment options are displayed during checkout.
Is my payment information secure?
Yes. Our website uses SSL encryption, and all payment transactions are processed securely through third-party payment processors. We do not store full credit card or sensitive payment information on our servers.
How can I contact customer support?
If you have questions about our products, your order, or store policies, you can reach us using the contact information below.
Need Assistance? Contact Us
Natalie J & Co
📍 1058 N Brindlee Mountain Pkwy, Arab, AL 35016, United States
📧 Email: support@nataliejandco.com
📞 Phone: +1 256-505-2729