Shipping Policy

At Natalie J & Co, we aim to provide a clear, reliable, and transparent shipping experience so customers know exactly what to expect when placing an order. Please review the information below regarding order processing, shipping, and delivery.

1. Shipping Availability

We currently ship within the United States only.

At this time, we do not offer international shipping.

2. Order Processing Time

Orders are typically processed within 1–3 business days after payment has been successfully received and verified.

  • Orders are processed Monday through Saturday
  • Orders are not processed or shipped on Sundays or U.S. public holidays
  • During peak periods (such as sales or holidays), processing times may be slightly longer

Orders are shipped from our U.S. location.

Once your order has shipped, you will receive a confirmation email with tracking details.

3. Shipping Methods & Estimated Delivery

We offer standard shipping on eligible orders.

Standard Shipping:
Estimated delivery within 5–7 business days after shipment confirmation.

Delivery timeframes are estimates only and may vary due to destination, carrier operations, weather conditions, or other factors beyond our control.

Delivery dates are not guaranteed.

4. Shipping Rates

Shipping costs are calculated and displayed at checkout before payment is completed.

Rates may vary depending on:

  • Order size
  • Package weight
  • Delivery location

We do not add hidden or unexpected shipping charges after checkout.

5. Order Tracking

Once your order ships, tracking information will be sent to the email provided at checkout.

Customers can track their shipment directly through the carrier’s website.

6. Shipping Carriers

We work with reputable U.S. carriers such as USPS, UPS, and FedEx to ensure secure and timely delivery.

Carrier selection may vary depending on destination and logistics.

7. Shipping Address Responsibility

Customers are responsible for providing a complete and accurate shipping address at checkout.

We are not responsible for delays or delivery issues caused by incorrect or incomplete address details.

If you notice an error after placing an order, please contact us as soon as possible. We will assist where feasible, but changes cannot be guaranteed once an order has been processed.

8. Delayed, Lost, or Missing Packages

If your order appears delayed, lost, or missing, please contact us within 7 days of the expected delivery date.

We will review the situation and, when possible, work with the carrier to help resolve the issue.

9. Undeliverable or Returned Packages

Packages returned due to incorrect addresses or failed delivery attempts may require additional reshipping fees.

Customers will be contacted before any reshipment is arranged.

10. Policy Updates

We may update this Shipping Policy from time to time to reflect operational, legal, or service changes.

The latest version will always be posted on this page.

Need Assistance?

If you have any questions about shipping or your order status, please contact us:

Natalie J & Co
📍 1058 N Brindlee Mountain Pkwy, Arab, AL 35016, United States
📧 support@nataliejandco.com
📞 +1 256-505-2729