Refund and Returns Policy

At Natalie J & Co, we want our customers to shop with confidence. Please review the information below to understand our return and refund guidelines before placing an order.

1. Return Eligibility

Returns may be requested within 30 days of the delivery date, provided all of the following conditions are met:

  • The item is unused, unworn, and unwashed
  • The item is in its original condition
  • All original tags and packaging are intact
  • The item shows no signs of damage, alteration, or excessive wear

Items that do not meet these conditions may not qualify for a return.

2. Items Not Eligible for Return

The following items are not eligible for return or refund:

  • Items marked as Final Sale
  • Clearance or discounted items (unless received damaged or incorrect)
  • Gift cards
  • Items damaged due to improper use, wear, or care

3. How to Request a Return

To request a return, please contact us within 30 days of receiving your order using the contact details below:

📧 Email: support@nataliejandco.com
📞 Phone: +1 256-505-2729

When reaching out, please include:

  • Your order number
  • The item(s) you wish to return
  • A brief reason for the return

Returns sent without prior approval may not be accepted.

4. Return Shipping

  • Customers are responsible for return shipping costs unless the item was defective or sent in error
  • We recommend using a trackable shipping service for returns
  • Natalie J & Co is not responsible for return packages lost or damaged during transit

5. Refund Processing

Once a return is received and inspected:

  • Approved refunds will be issued to the original payment method
  • Refunds are typically processed within 5–7 business days after inspection
  • Original shipping fees are non-refundable unless the return is due to an error on our part

Please note that refund posting times may vary depending on your bank or payment provider.

6. Exchanges

If you would like to exchange an item for a different size or color, please contact us before returning the item.
All exchanges are subject to product availability and must meet the return eligibility requirements.

7. Defective or Incorrect Items

If you receive an item that is defective, damaged, or incorrect, please contact us within 7 days of delivery. We will review the issue and arrange a replacement or refund at no additional cost when applicable.

8. Late or Missing Refunds

If you have not received your refund after the stated processing timeframe:

  1. Check with your bank or credit card provider
  2. Contact your payment provider for additional details
  3. Reach out to us if further assistance is needed

Need Assistance?

If you have questions regarding returns or refunds, please contact us using the information below:

Natalie J & Co
📍 1058 N Brindlee Mountain Pkwy, Arab, AL 35016, United States
📧 Email: support@nataliejandco.com
📞 Phone: +1 256-505-2729